- When canceling or shortening a reservation for any length of time, the following policy applies:
- For reservations that are less than 8 hours long, you can cancel or shorten your reservation up to 3 hours before the start time without charge.
- For reservations that are 8 hours or longer, you have to do it at least 24 hours in advance.
We are able to cancel your membership at any time from the “My Account” page in your Zipcar profile.
What happens if my payment is declined?
If you have insufficient funds on your credit card, we will send an email notifying you of this and ask for your alternative payment method. If you do not provide one within 48 hours, the reservation will be canceled and all fees charged to your account. This can happen when members make multiple reservations in a short amount of time or repeatedly attempt to book over their approved allotment without making an effort to replenish their balance first. For more information, please refer back to our cancellation policy above.
Canceling or shortening your reservation will not incur any fees if done with advance notice, otherwise, you are required to pay for the full cost.
For reservations of 8 hours or more, if you cancel less than 24 hours in advance, you will be obligated to pay the full amount of the reservation up to a maximum amount ($_____) as per your contract and/or hospitality policy.
Comparing rates of auto rental services by Zipcar and Hertz, it’s clear which one is more affordable for shorter duration rentals. The cost of a one-day rental with Zipcar was $97 whereas the same time at Hertz would only be $36.
Liz is not currently included in Zipcar, but we are always looking to expand our service offerings to meet the needs of our members.
The ULEZ charge is in effect every day of the week.
Yes, IKEA Tottenham is in the ULEZ zone. The ULEZ zone is an area of London where certain vehicles are required to meet tighter emissions standards. If you drive a vehicle that doesn’t meet these standards, you may have to pay a toll to drive in the zone.
Euro 6 is the latest emissions standard for passenger cars and light commercial vehicles in the European Union. To be Euro 6 compliant, a vehicle must meet certain emissions limits for nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).
Your car may be Euro 6 compliant, but to be sure you should check with the manufacturer or your local emissions testing authority.
The Ultra-Low Emission Zone (ULEZ) is a planned emissions zone in London that will come into effect in 2021. The zone will require all vehicles traveling within it to meet certain emissions standards or face a daily charge.
It is currently unclear whether or not cars will be affected by the ULEZ. However, it is likely that at least some types of cars will be required to meet the emissions standards in order to travel within the zone.
Yes, you can add a driver to your Zipcar account. To do so, log in to your account and go to the “My Account” tab. Under “Drivers,” enter the name and contact information of the new driver.
Yes, the Dartford Tunnel is in the congestion zone. The toll for crossing the tunnel is £2.50 for cars and motorcycles, and £5 for larger vehicles.